Shipping & Returns
At Magnetiq, we are committed to ensuring that our customers receive their orders in a timely and efficient manner. Our standard shipping policy is designed to ensure that you receive your order in a timely and efficient manner. Once your order has been processed, it will be shipped out from our fulfillment center within 2-3 business days. Delivery times will vary depending on your location, but most orders should arrive within 7-20 business days after processing.
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor the progress of your order.
Please note that all returns will need to be assessed by our team before any credit or refund can be authorized. If you receive a product that is damaged or defective, we will exchange it for you at no additional cost except return postage. However, if you wish to return a product for any other reason, you will need to contact our customer service team first, who will provide you with the necessary instructions to return the item. We do not exchange items if you decide you don't like them anymore.
Upon receiving your returned item, our team will assess it to ensure it is in its original condition, and if approved, we will provide you with the appropriate credit or refund. Please note that any shipping costs associated with the return of the item will be the responsibility of the customer.
If you have any questions or concerns about our shipping and returns policy, please do not hesitate to contact us. Our customer service team is always available to assist you and answer any questions you may have.